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Product Warranty Claims:

Product warranty claims under this guarantee must be made within one month of the defect arising in the product. Other than as provided by law Bellevue Glass Pty Ltd will repair or replace the product to the extent that it is functionally equivalent to the original product supplied.

Copies of documentation showing the purchase date of the product should be included with your written claim and forwarded to Bellevue Glass Pty Ltd. All warranty claims will initially require a deposit to be paid. After inspection by Bellevue Glass Pty Ltd personnel or authorized agents, the customer will be advised if the claim is covered under the warranty. If the claim is under warranty the deposit will be refunded and the product will be repaired or replaced by Bellevue Glass Pty Ltd. Otherwise, upon the customer’s request, Bellevue Glass Pty Ltd will provide a quote to rectify the problem.

Product Warranty Conditions And Limitations

  1. The product is installed in accordance with the relevant Australian Standards and building practices. Unless otherwise specifically confirmed in writing, Bellevue Glass Pty Ltd accepts no responsibility for waterproofing and/or re-sealing of penetrations and such remains the responsibility of others.
  2. The product has been maintained according to Bellevue Glass Pty Ltd maintenance recommendations and has not been subject to misuse, physical abuse, or neglect.
  3. In respect of window and door products, this guarantee is void if Bellevue Glass Pty Ltd insect screens have not been manufactured and fitted by Bellevue Glass Pty Ltd installers or personnel nominated by Bellevue Glass Pty Ltd.
  4. Manufacturing standards and tolerances are not deemed defects, nor are industry variations in the color of aluminium componentry.
  5. Bellevue Glass Pty Ltd accepts no responsibility for glass breakage (except for faulty workmanship or materials). Wire-reinforced glass, toughened glass, float glass, laminated glass, mirror glass, and framed mirror glass is guaranteed against defects and degradation e.g. desilvering, black edge/creep, and clouding for one (1) year.
  6. Moving parts, where applicable, which wear out as part of normal use are guaranteed for (1) year.
  7. This guarantee is limited to the repair or replacement product warranty or any other consequential or indirect damage incurred as a result of the defect. Only repairs carried out by Bellevue Glass Pty Ltd personnel or authorized Bellevue Glass Pty Ltd agents are covered by this guarantee. This guarantee is in addition to all other rights and remedies in respect of this product to which you are entitled under the Competition and Consumer Act 2010 (Cth).